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Delivery
and Collection
Car
deliveries and collections between 7am and 7pm are made free of charge to
any location in Malta with the exception of the Airport
or Harbour terminal which are subject to a small additional fee
to recover parking expenses and waiting time.
A charge is also applicable for deliveries or
collections from the island of Gozo.
Clients
having a car delivered to their place of stay in Gozo
will be required to drive our representative back to the
Mgarr ferry terminal.
Exceptions
To An All Inclusive Insurance (FDW)
Charges
for any of the damages below will be charged directly to
the client, the most important are the following:
Antenna, trays, damage to car lock , loss or damage to
keys , windshield wipers, glass, mirrors, wheels, tires,
spare key and car jack, hubcap, lights, gas cap, warning
triangles, damage to the upholstery of the car, extreme
dirtiness in the car, underside damage, damage due to
negligence, tire punctures and burst tires, fuel errors,
damage to child seats and baby seats, lack of
electricity because of forgotten turn on electrical
devices, the car rental company, in any case, is not
obligated in replacing a flat tyre or damages in radio.
Damage caused by drunk driving or negligent driving will
never be excluded from the client's direct
responsibilities. Car radios/CD players/stereos are
not insured against damage or theft unless the facade of
the stereo is handed back to the company.
Any
unnoticed accident or damage to the vehicle may be
interpreted as negligence. This may result in a charge
to the client.
After
Hour Rentals
All
rentals commencing between 7pm and 7am (any location in Malta
& Gozo) or on Public Holidays are subject to a one time
after hour delivery charge.
Additional
Drivers (optional)
The
insurance included in the rates covers up to one driver
aged 25-70 years of age. An extra daily charge is applicable to insure each additional
driver and these must present their driving license at
time of rental.
Fuel Policy
& Charges (compulsory)
All
cars are delivered with approx half a tank of fuel which is
charged for at commencement of rental at the
going government price/litre. On most cars this will
cost around €23 but it can go up to €35 on the
larger vehicles. Upon termination cars are to be
returned empty as it is only fair that customers return
cars empty after having paid for the fuel supplied. Any fuel
left in the car will ultimately serve as a 'thank you'
gesture towards the company and will serve to make up
for fuel used when we effect free deliveries and
collections. No refunds are given for fuel
left in the car upon termination.
Baby
/ Child Seat Rentals
We
offer three types of baby seats for hire (Newborn seats, Child
seats and booster seats). These must be ordered in advance when
making a reservation and a daily charge per seat is
applicable. Clients are advised that baby seats will only be
supplied with the car and will not be fitted by our staff
members.
Driving
age / Young drivers / Mature drivers
All
cars are insured for drivers aged between 25 and 70.
Drivers aged 21-24 or 71-75 will be required to pay a
daily surcharge imposed by our insurers, and the excess
reduction options (Super CDW and the FDW) are not
available.
Drivers
under 25 years must have held a full license for at least 3
years whilst drivers over 70 must present a recently renewed
license and a doctor's certificate stating fitness to drive.
Security
Deposit
Payment
may be effected using any major credit card (VISA,
Mastercard, AMEX or Diners) or in cash
(Euros, US Dollars and Sterling accepted). All renters must however
sign a blank credit card imprint at time of rental even if
they are paying in cash, as a security against the
applicable excess amount and any against any eventual parking
contraventions or over-speeding fines.
Non
credit card holders will be required to leave a cash
deposit equal to the excess amount carried by the car
which will only be refunded 3 weeks after
termination of rental.
Delivery
of alternative vehicle from one booked
Please
note that examples of makes & models used in this
website are to aid description and are not guaranteed.
We only guarantee the vehicle category and
specifications (eg. aircondition, manual, compact size
etc...). In case a car within your booked group is not
available you will receive a free upgrade.
Parking
tickets / Traffic violations / Overspeeding Fines
Any
parking tickets, traffic offences, fines or contraventions will
automatically be charged to the clients credit card during or
after time of rental either by our company or directly by the
local enforcement services.
Disclaimer:
Car
Stereos / CD / radio cassette players
We
would like to draw the attention to all clients that
even though our vehicle descriptions may include car
radios or stereos as features on some cars, we reserve the
right in rare and unforeseen circumstances to deliver
cars without these extras. This is because sometimes a
car is returned with a faulty stereo/CD or we deliver an
alternative vehicle from the one booked or we might
supply a subcontracted car which might not
have a radio cassette or stereo installed. The cost of
installing, repairing or replacing these stereos is not
built into our rental charges thus we are not under
obligation to provide such extras should we be unable to
do so..
Delivery
timings
Whilst
we always try to deliver cars exactly at the requested
time, we sometimes encounter traffic and other set backs
beyond our control so kindly allow a 20 minute margin
either way from the time booked. This is only applicable
for hotel/address deliveries or if a flight lands ahead of time
booked. In case our representative is late by more
than 20 minutes kindly call our office on (356) 21
313261 as we may be unable to find your exact location
or to reach you. Please allow up to one hour in the case
of Gozo deliveries.
Tyres
Punctures & Roadside assistance
Our
24 hour roadside assistance is available free of charge
all over Malta & Gozo. In case of a flat tyre /
puncture please notify our office and we will send the
service to change your wheel. Renters are informed that tyres
and wheels are not covered by the insurance so all
puncture repairs are at the renter's expense. Tyres and
rims damaged during rental are at the renter's expense
and must be repaired / replaced forthwith. The
assistance service will not be provided free of charge
to replace second punctured wheel unless the first
puncture has been taken for repairs by the renter.
Should
renter run out of fuel, we can arrange delivery of a few
litres of fuel to any location on the island, however
the renter will have to pay for the fuel supplied plus a
delivery charge.
Lost
& Stolen car keys
Should
a car key be lost during rental this will be at the
renter's expense and a charge will apply for delivery of
the spare key and the work involved to replace the lost
key. Should the key be locked inside the car a delivery
charge will be imposed at the renters expense.
Early
returns of vehicles
Should
you decide to terminate your rental prior the agreed /
originally booked date, you will not be entitled to any
refund for the remaining period. We may under special
circumstances allow a part refund at our discretion,
either in cash or as a credit note to be used on future
services from our company, but we are under no
obligation to do so.
Late
returns of vehicles
If
a vehicle is returned later than originally booked /
agreed we reserve the right to charge a full day's hire,
even if the car is returned late by a couple of hours.
Each rental agreement is allowed 1 hour of grace after
which a late return could be charged up to a full day's
hire. Additional collection fees & other charges may
also be applicable if a vehicle is returned late without
prior notice.
Last
minute bookings vs Internet bookings
The
preferential rates advertised on this website are only
applicable for internet bookings made in advance, as we
are given enough time to allocate our bookings and
maximize the use of our cars. We reserve the right to
charge different / higher rates for last minute and
locally booked rentals besides the possibility that the
car of your choice might not be available if you leave
your booking for the last minute. Therefore we always
recommend booking by internet in advance rather then
leaving it for the last couple of days!
Flight
Information
This
information is mandatory and required for all airport
rentals. We will not be held responsible if your car is
not prepared for you when you arrive in Malta should you
fail to provide us with your correct flight number and
approximate time of arrival.
Accidents
/ Roadside Assistance
Customers
must contact Active Car Rental / SwanSea Car Hire at the time of the
incident and will be required to fill in a police report
and an insurance claim form (if applicable) and pay the
applicable excess charge. Failure to notify the garage
straight away may automatically void your insurance
cover making the renter liable for all repair costs of
the car and third parties, including loss of use of the
vehicle whilst under repairs.
Dependent
on the circumstances we reserve the right not to replace
the vehicle without a refund for any remaining days of
hire.
The
insurance company may at its own discretion decline
coverage should there be suspicion of driving under the
influence of drugs or alcohol, proven reckless driving,
if the car was driven by any person other then the
insured and for any other reason listed on the back of
the rental agreement signed on collection of the
vehicle.
Condition
of vehicle / Excessive dirt
All
vehicles must be returned in the same condition as when
rented except for expected wear & tear and dirt. If
a car is returned with excessive dirt / stains, special
cleaning may be required at a cost to the renter.
Cancellation
Policy
A
full refund for any deposit paid upon
reservation will be given for cancellations received at
least 10 days in advance of commencement of rental. We
however reserve the right to impose a fee or retain the
deposit for cancellations
received within the last 10 days.
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